The world today is more alert, aware and seek comfort than ever before. The time is gone when international travellers used to stick to a recommended or known travel agent for all their trips and tours. The scenario has changed today. One uneven flick and you could be out of their consideration!
While there has been so much competition out there, travel agents need to gear up and pace up with the rising demands of the clients. Here are 5 key areas that need your consideration to make your clients’ trip comfortable and budget-friendly.
Offer Alternative Itineraries
Once you are aware of a customer’s international travel details, it would be wise enough to suggest them a few alternative routes for flights along with time to travel and price. Certainly, this will help them to choose the best suitable travel plan and gives you an extra edge over others.
Provide Provision for Changes and Cancellations
Making frequent alterations in travel plans is a common scenario these days. Most of the time customers have to cancel their plans and bear the charges because alterations are not supported by online booking portals and airlines. For a travel agent like you, here lies a golden opportunity to offer flexibility to your clients, so that they can plan and book things as per their comfort without losing money.
Make International Calling an Easy Affair
Connecting with friends and family back home when being away is really important for each one of us. Same is with your dear clients. However, international roaming charges can trouble them by burning a big hole in their pocket. Here, your call is to offer them a smart international roaming app, using which they can enjoy free or low-cost incoming calls.
Offer 24×7 Support
There could be a situation where one of your clients might get stuck at 2’O clock in the night and misses his flight. The next thing he wants is to book another flight available immediately after that. So here is your chance to pitch in and become their helping hand. Therefore, make sure that your services are available at all times.
Walk an Extra Mile for your Clients
The very next thing that could bother your customers after landing on their destination is – How to book a taxi? At times, this comes out to be way too expensive and time-consuming. Also, roaming from one place to another in an unknown city could be a hassling task for them. How about booking a personalized taxi service for them as per their need and budget? Adds a star to your service!
So, let your customers ride the globe with full comfort and make your service stand above the crowd. Let us know what services you offer to your clients as a travel agent!
Service offered by Inaani Hong Kong
English 
