Upon installation of the Ajura app, the customer will be prompted to provide their phone number and will be asked to allow us access to their mobile device`s address book. Customer’s phone numbers and names in the address book (excluding emails, notes or any other personal information in the address book) will be stored on our servers. This copy of the names and phone numbers in the address book is stored on a live database which does not have a backup. If the customer deletes the address book from our servers, it will be deleted at once and on a permanent basis.
Ajura also maintains a Call Detail Record for each call conducted on the system. This is an industry standard that is used by all phone companies. This information is maintained to identify and better understand network behaviour and trends including number of calls made by users, destinations the call is made to, call lengths, network type etc. This record also helps us in detecting potential outages and technical issues like noticing things like a drop in call volume in a certain geographical location, change in typical networks, etc. All log analysis is done with utmost privacy and anonymity. CDRs are maintained for no more than 30 months.
Ajura makes use of the services of third parties to process customer’s payments and it is required that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws.
In case we make message boards and forums available to the customer, the customer gives acceptance and takes full responsibility for the information and any other content that is posted on and through these forums. The customer must also be warned that when they voluntarily disclose personal information on or through these forums, this information is available to, and may be collected and used by, other users. This may result in unwanted messages from third parties which beyond our control. Customers are advised to exercise discretion when providing personal information about themselves in and through forums. Sharing and Disclosure of Information We do not indulge in renting, selling, or sharing any information about the user with any third-party except in special circumstance which are stated below. We may disclose customer’s personal information if we believe such action is necessary to: (a) Comply with the law (b) Safeguard our rights or property (including the enforcement of our agreements); or (c) Act in critical circumstances to protect the personal safety of users of our service or members of the public.
We take every possible precaution to protect personal information from misuse, loss or unauthorized access, however, we cannot pledge that personal information will not be vulnerable to unauthorized access. Therefore, we have put various safeguards to secure customer’s personal information.
Ajura is a leading international roaming service provider since 2015. Customer’s payment details are securely transmitted to the payment gateway for real-time transaction authorization using 128-bit SSL transaction encryption. Ajura only accepts payment done through 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.
Ajura reserves the right to modify or update this policy, at any time with or without giving prior notice. We assure customers that we will not use any personal information in a way that is different than the uses described in this policy without giving the customer an opportunity to opt-out of such differing uses. If you do not agree with any of these terms, you should not use the Ajura app, or any other service.
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