Privacy Policy

  • Ajura Privacy Policy

    Ajura considers your privacy to be of supreme importance. It is of utmost importance that you read this Privacy Policy (“policy”). The policy states how we obtain, gather and use information while you use the Ajura application (called the “service”). By using the Ajura service, you are understood to have accepted the policies and practices described in this policy. The policy may be amended periodically, as and when required. Every time you use the service, you acknowledge, agree and affirm to our usage and disclosure of the information that you provide as described in this policy. With the view to clear the terminology, it may be stated that whenever the phrase “Personal Information” is used in the policy, it means information pertaining you that personally identifiable, like your name, address, e-mail address, billing information, or phone number, as well as other non-public information that is associated with this personal information.

    Collection and Use of Information

    Upon installation of the Ajura app, the customer will be prompted to provide their phone number and will be asked to allow us access to their mobile device`s address book. Customer’s phone numbers and names in the address book (excluding emails, notes or any other personal information in the address book) will be stored on our servers. This copy of the names and phone numbers in the address book is stored on a live database which does not have a backup. If the customer deletes the address book from our servers, it will be deleted at once and on a permanent basis.

    Ajura also maintains a Call Detail Record for each call conducted on the system. This is an industry standard that is used by all phone companies. This information is maintained to identify and better understand network behaviour and trends including number of calls made by users, destinations the call is made to, call lengths, network type etc. This record also helps us in detecting potential outages and technical issues like noticing things like a drop in call volume in a certain geographical location, change in typical networks, etc. All log analysis is done with utmost privacy and anonymity. CDRs are maintained for no more than 30 months.

    Payments

    Ajura makes use of the services of third parties to process customer’s payments and it is required that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws.

    Other Services

    In case we make message boards and forums available to the customer, the customer gives acceptance and takes full responsibility for the information and any other content that is posted on and through these forums. The customer must also be warned that when they voluntarily disclose personal information on or through these forums, this information is available to, and may be collected and used by, other users as the postings are done on a public platform. This may result in unwanted messages from third parties which beyond our control. Customers are advised to exercise discretion when providing personal information about themselves in and through forums. Sharing and Disclosure of Information We do not indulge in renting, selling, or sharing any information about the user with any third-party except in special circumstance which are stated below. We may disclose customer’s personal information if we believe such action is necessary to: (a) Comply with the law (b) Safeguard our rights or property (including the enforcement of our agreements); or (c) Act in critical circumstances to protect the personal safety of users of our service or members of the public.

    Security

    We take every possible precaution to protect personal information from misuse, loss or unauthorized access, therefore, we have put various safeguards to secure customer’s personal information. Your personal information will never be misused in any way.

    Security capabilities and policy for transmission of payment card details (i.e. SSL,
    data encryption)

    Ajura is a leading international roaming service provider since 2015. Customer’s payment details are securely transmitted to the payment gateway for real-time transaction authorization using 128-bit SSL transaction encryption. Ajura only accepts payment done through 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

    Changes to Policy

    Ajura reserves the right to modify or update this policy, Users of this service will be notified of the changes. It is therefore recommended that while using Ajura, you can check our privacy policy regularly to ensure your consent to our service.

    We assure customers that we will not use any personal information in a way that is different than the uses described in this policy without giving the customer an opportunity to opt-out of such differing uses. If you do not agree with any of these terms, you should not use the Ajura app, or any other service.

    Cookies

    Ajura use cookies to automatically collect information about you when you visit our website www.ajura.com. However you can disable the same by changing the settings of your browser. But by disabling cookies, you may not avail all services offered from our website.

    Cookies are tiny piece of information that your web browser stores on your PC when you visit a website. Our cookies identify your computer to us and allow us to personalize your experience with our website in terms of offering you with customized offers etc.

    Ajura GDPR compliance

    We at Ajura have adopted a new standard for personal data laws with General Data Protection Regulation (GDPR). We realize the importance & need of personal data protection and take our users’ privacy very seriously. In order to maintain this, we handle every information provided to us by our users with utmost care. As an organization, we are committed to maintaining the security and confidentiality while processing our users’ personal information. We, herby are happy to state that we have adopted all necessary measures to become a GDPR Compliant organization. We collect users’ data such as email address, phone number, and preferences when they perform activities on our website such as installing a software or creating an account. We get some of the data by recording how and when users interact with our services. In order to provide the best experience with our service, we collect certain personal information of users. For the same reasons, we may share some data with our trusted partners, who are associated with us. We only share information with partners, who are complete GDPR compliant. Here, we want to mention that the data that we share with our partners do not contain information which identifies them personally. We believe that your personal information that you provide on our website www.ajura.com is within the scope of “personal data” as claimed by the General Data Protection Regulation. As it is utmost necessary to process that data to provide you better services, we require your permission for all such actions. In Ajura, we adopt all necessary measures to protect the personal data of our users. Our firm security policies prevent unauthorized access of user’s personal data by any 3rd party. We assure you the right to:

    Access your personal data only that you have shared with us
    Request correction, deletion or processing restrictions of your personal data;
    Object to the processing of your personal data;

    We preserve your personal data for the mentioned purpose it’s collected and can be removed from our database upon receiving a written request from you, once you stop using our services.