Need Help?

About Ajura

• What is Ajura?

  • Ajura is a mobile application that allows you to save extensively on international roaming cost. This app also has a unique feature wherein all incoming calls directed to your home country mobile number can be received on the app; while you are touring overseas. Through this feature, you are saved from the hassles of unnecessarily buying multiple SIM cards of the countries you are visiting; and sharing those new numbers with your contacts whenever you travel.

• Apart from low-cost international roaming, what other services does Ajura provide?

  1. 1. Ajura Global Number: Ajura offers Ajura Global Number facility which allows the user to go global yet talk local. You can purchase multiple numbers of various countries (Ajura Global Numbers), these numbers ring on the local number of your resident country or any of your preferred number.
     2. OutCall Packages: With Ajura, you can make low cost outgoing calls anywhere across the world.
     3. Free App to App Calling: App to app calls are free. So users can save money on international calls. All you and your friends need to do is download this roaming app from the app store and enjoy unlimited calling.
     4. Balance Transfer: Balance transfer facility helps you to transfer your Ajura credits to other Ajura users.

• Is Ajura similar to a travel SIM card?

  • Ajura is very different from a travel SIM card as this app lets you receive calls on your home country number instead of receiving calls on an international number. With Ajura, you need not go through the hassles of sharing any new number with anyone.

• Can you list out the countries where Ajura services are available?

  Ajura offers roaming services in 200 countries across the globe.

  • Roaming Service through Ajura app is available in 59 countries.
  • Roaming Service through GSM Device is available for 140 countries.

• Is there an expiry date for remaining credit in my Ajura account?

  • No, there is no such expiry date for the remaining credit in your account. You can use the amount till you have Ajura app installed in your handset. In case of re-installation as well, the credit remains in your account.

• How much balance should I have to avail the roaming facility in the app?

  • Activating the roaming facility of Ajura is free of cost, however, the user should have a minimum balance of $1 in the account to receive calls on GSM.

• How do I check incoming and outgoing rates in website and app?

  • In app, you can tap the menu bar placed on the top-left corner of your mobile screen. Once you click, it expands to the Ajura offerings. You can tap on the Check Rates option. In the website, click on RATES which appears on the home page of the website.

• Will I be able to receive calls on my visiting country SIM number even when I have activated Ajura roaming service?

  • When you activate Ajura’s roaming service you receive calls in two ways. In the first scenario, when you are connected to Wi-Fi/data you receive calls on the app. In the second case, when you don’t have access to Wi-Fi/data, you receive calls on the SIM card of the visiting country. In case you receive a call on the SIM card number of the visiting country, you can receive the same. Ajura does not prevent your handset from receiving any calls whether international or local.

• I did not receive the OTP via SMS when I tried downloading the Ajura app. What should I do?

  • If you don’t receive the OTP via SMS, an IVR call will be made to your registered mobile number. You can listen to the code and enter the same.

• How does Ajura work for Indian numbers? Is it compatible?

  • After registering your India number with Ajura, you can use the app for making low-cost outgoing calls all over the world. However, when you are travelling abroad and want to receive calls on your India number via Ajura, you need to purchase Ajura GSM Device to activate roaming. For more details, click here.

• If I do not have internet, can I use Ajura to make calls?

  • While making a call, you can make use of any of the four calling options Free Call, Ajura Out, GSM Callback and GSM Callout. If you choose GSM Callout, you don’t require internet but please take note local GSM call charges applicable. (The facility is available only in certain countries)

• Which is the parent organisation of Ajura?

  Ajura is a vertical of the Singapore based conglomerate REVE Group operating in multiple areas such as IP Telephony, Antivirus Software, Sever Security Products to name a few.

Free Credit

• I did not receive free credit on signing up with Ajura. Why is that so?

  If you did not receive free credit on signing up with Ajura, then:

  • Case 1
    Free credit is provided only once. Chances are that you must have downloaded the app and already received the credit.
  • Case 2
    If you have downloaded the app and signed up for the very first time but still did not receive free credit, kindly contact Ajura customer care through

  1. The chat window at the bottom right corner of your screen
  2. Mail at help@ajura.com
  3. WhatsApp on the number +6582802846

• A friend signed up on Ajura and received $1 while I only received $0.25. Why?

  • Ajura’s policy has been revised and users are now being provided with only USD 0.25 as free credit instead of USD 1 which was being given earlier.

Buy Credits

• I purchased credit for my Ajura wallet, money was deducted from my account but my wallet balance has not been updated. Please help!

  In such case, kindly contact Ajura customer care and provide them with essential details like the mobile number registered with Ajura, the transaction id and the confirmation mail/message which you have received after making the payment.

  Options you can take to contact Ajura customer care are:

  • In app support chat
  • WhatsApp on the number +6582802846
  • Call
  • 1. Singapore: +65 3163 3154
    2. Hong Kong: +852 5808 0673
    3. UK: +44 330 808 0424
    4. USA: +1 337 385 3898
    5. Canada: +1 226 828 9397
    6. Australia: +61871233874
  • Website: Support chat window at the bottom right corner of your screen
  • Mail at help@ajura.com

• How do I buy credits? What are the payment options available?

  • In the website, you can buy credits from the Buy Credits section which can be found at the top of the website and make payment via Paypal account/Credit or Debit Card. In the app, you can buy credits by going in the menu, tap on the Buy Credits option, select the package you want to choose and make payment. The various payment options include Paypal, Debit/Credit Card and In-App Purchase (iPhone)/CashU.

Ajura Voucher Card

• How to use Ajura voucher card/How do I recharge Ajura wallet with Ajura voucher card?

  Follow these steps to recharge your Ajura wallet using Ajura Recharge Voucher:

  1. Go to the ‘Buy Credits’ section on the Ajura website/app
  2. Enter the 16 digit code in the bar which says ‘Do you have a Recharge Voucher?’
  3. Click on ‘Submit’ (in the website)

  Your Ajura wallet will be recharged with the voucher amount.

Supported Platforms

• Which platforms does Ajura support?

  • At present, Ajura supports Android and iOS platforms.

• I have switched from Android to iPhone. Do I need to install the Ajura app again?

  • Yes, you will be asked to install the Ajura app again since there will be a change in the OS which requires modifications.

• I have switched from Android to iPhone. Can I use Ajura simultaneously on both devices?

  • You may use Ajura simultaneously on both the devices but the roaming activation as well as the calling feature will work only on the device you last downloaded Ajura on. Therefore, it is recommended that you use only one handset at a time to enjoy all of Ajura’s services.

Roaming Activation

• In which countries do I enjoy Ajura’s roaming service?

   

  Ajura’s roaming service is available in 200 countries around the globe.

  • Roaming Service through Ajura app is available in 59 countries. Click here to view country list.
  • Roaming Service through GSM Device is available for 140 countries. To know more, click here.

• How do I activate the roaming feature in Ajura?

  • To activate the roaming feature, go to the menu (the menu is a sign of three horizontal lines which can be found on the top left corner of the screen.) From the menu, turn on the roaming option.
  • Please click here for a detailed view of the roaming activation process. Download roaming activation tutorials.

• Do I need a Wi-Fi/2G/3G/4G Internet to use Ajura?

  • Yes, it is necessary to have access to data 3G/4G/Wi-Fi to start the app. However, once the app is operational, you can receive calls even without an internet connection by using the local SIM of the visiting country. Besides, you can make a call through Ajura GSM Callout feature, as well, in case of no internet.

• Can I make/connect a multiple person conference call via Ajura? If yes, how?

  • Ajura does not offer conference call facility at the moment.

• I have installed Ajura app and I am travelling from X to Y country. I don’t have a local SIM card of the visiting country, will callers be able to reach me on my mobile number?

  • Yes, the callers will be able to reach you on your regular mobile number if you are connected to the internet (3G/4G or Wi-Fi). All your calls will be redirected to the Ajura app.

• What is the minimum recharge amount required to avail the roaming facility?

  • Activating roaming is absolutely free of cost. So you don’t need to make any recharge to activate roaming. However, if you want to make any call, you would be required to recharge your Ajura account.

• Do I have to get a local SIM to enjoy Ajura Unlimited Roaming Package?

  • Yes, it is mandatory to link your visiting country SIM card with your Ajura app to make Ajura’s Unlimited Packages work.

• At present, I am travelling in a country which is not my home/resident country. Can I use my home country SIM to register and activate roaming?

  • It is recommended that you register and activate roaming on your home country SIM while you are present in your home country. If you activate roaming on your home country SIM while you are visiting another country, then it is quite possible that roaming will not be activated.

Ajura Outcall Package

• What is Ajura Outcall Package?

  • Ajura Outcall Package refers to the reasonably priced packages for making outgoing calls to any foreign country via Ajura app. Through Ajura’s outcall packages, you enjoy the facility of making calls to your family, friends or business contacts who are residing in a foreign country and save yourself from paying expensive long distance call charges.For e.g. if you are residing in India and several of your clients live in USA, so you buy an outcall package for USA at USD 4.99 with 1 year validity. By doing so, you make ample calls to your contacts in USA without worrying about emptying your pocket. This way you are spared from paying costly long distance per-minute call charges and can talk freely.

• How am I charged for calls made via Ajura Outcall Packages?

  Calls are charged by minutes as mentioned below:

  If a call duration exceeds by 60 seconds, then it will be charged for 2 minutes. For example, if you make a call that lasts for 1 minute 1 second, then the call is rounded to 2 minutes.

• What are the various Outcall Packages available with Ajura?

  Given below are some popular outcall packages available with Ajura:

  • Bangladesh – $19.99
  • Nigeria – $19.99
  • India – $14.99
  • USA – $9.99

  Check the app to find out packages for other countries.

• Can I use Ajura Global number for messaging or making outgoing calls?

  Our services are limited to voice calls only. Yes, you can use Ajura Global Number for making outgoing calls. The CLI shown while making calls through Ajura Global Number is subject to the Telecom Provider’s Authority.

  For security purposes we need any of following documents:

  • Name, Business Name, Contact Phone Number*
  • Passport or ID Copy*
  • Current Address worldwide (Street, Building Number, Postal Code, City)*
  • Proof of address ( a copy of utility bill number older than 6 months)*

  Any of the above mentioned documents have to be mailed at verify@ajura.com

  Documents need to be submitted within 24 hours of purchasing the service. Activation will take place within 2 business days of document submission.

Rates

• Which are the various call options Ajura offers?

  You can make calls via Ajura by using any one these easy ways:

   

  • Free Call: An Ajura user can make a free call (call free of charge) to another Ajura user if both of them are online.
  • Ajura Out: If an Ajura user has access to data (2G, 3G, 4G or WiFi), he can use Ajura Out option to make calls. In this process, he need to bear nominal call charges.
  • GSM Callback: This process can be applied if the Ajura user has a slow internet connection. In this process, when the caller dials any number, he will receive a call from the server which will connect his call to the recepient.
  • GSM Callout:  In case internet is not available, the user should go for GSM Callout option. Upon selecting this option, a call will be generated from the user’s SIM and dialed to a number from where the call will be connected to the destination. Local GSM call charges applicable. ** The facility is availble only in certain countries.

• What is the cost of making or receiving a call through Ajura while roaming international destinations? How much do I save if I use this app?

  1. While roaming, receiving calls on Ajura (when you are online/have access to data) is free of cost. However, if you take calls on the SIM card of the visiting country via Ajura, nominal call charges apply.
  2. Ajura lets you make outgoing calls at reasonable prices.
  3. Please click here to find out the comparison between incoming & outgoing rates offered by Ajura with the mobile roaming rates along with the savings you make, when using Ajura.

• When my friends or family members call me while I am roaming international destinations and using Ajura, what will they be charged?

  • When your friends and family call you while you are roaming and receiving calls on Ajura, they pay local call charges.

• How much will I be charged on receiving calls while roaming using Ajura?

  • While roaming, when you receive calls on Ajura app, you only need to pay standard call forwarding charges to your mobile operator. However, if you receive calls on your visiting country SIM you pay low cost roaming charges.

• Can I activate the roaming feature once I land in the country I am visiting?

  • No, it is important that you enable the roaming feature before you leave for the foreign destination.

• When do I deactivate the roaming feature?

  • When you return to your home country, you may turn off the roaming feature from the menu. If you have used a visiting country SIM card, kindly replace the new SIM card with your default SIM card and press the deactivate button on the mobile application.

• Will my telecom provider impose charge on making a call while using the GSM Callout option or will only Ajura put a charge on the call?

  • When you use the GSM Callout option to make a call, charges are levied by both Ajura and your telecom provider, however, it is still nominal.
  • For e.g. John Chan a resident of Singapore, downloads and activates roaming on Ajura while in Singapore itself. He takes a flight to USA, buys a prepaid SIM card of USA and adds this number in Ajura, as well.
  • When Mr. Chan makes a call using the GSM Callout option from USA to Singapore, he will pay USD 0.08 (for making a call using GSM Callout) + local GSM call charge.

Global Number

• What is Ajura Global Number?

  • Ajura Global Number is a facility by which you can own a phone number of any country while residing in your native country. The owner of the Ajura Global Number can receive incoming of that number on his preferred mobile/landline number. By owning an Ajura Global number, you can give your off-shore clients the facility to contact you by paying only local call charges.

   

  • For example: Mr. A residing in Canada takes the local number of Malaysia where his mother resides. After taking the number of Malaysia, Mr. A will ask his mother to call on this number. This way, his mother will call on a local number of Malaysia wherein she will pay a local charge and will be able to talk to Mr. A who is living in Canada. In this scenario, Mr. A pays a nominal amount on a monthly basis for taking Ajura global number.

• For how many countries can I buy Ajura Global Number?

  • You can avail Ajura Global Number for the following countries.

• How do I unsubscribe to Ajura Global Number services if I don't wish to continue?

  • When you click on the Forwarding Number that you have chosen to be linked to Ajura Global Number, the next screen displays four options, Unsubscribe, being the third one. You can tap that button and unsubscribe easily.

• How do I renew my Ajura Global Number subscription once the previous term has ended?

  • If you have a minimum balance of $10 in your Ajura account, your subscription will be renewed automatically, and the required amount will be deducted.

• Can I connect Ajura Global Number to my other home country mobile SIM?

  • Yes, you can connect your Ajura Global Number to any of your preferred SIM.

• How does the Ajura Global Number actually work? Does it assign a specific number for every country?

  • Ajura Global Number is a service which allows users to own phone numbers of multiple countries where they have their business presence. Incoming calls on these numbers can be directed on their preferred mobile/landline number of the user. Ajura Global numbers are currently available for 54 countries.
  • Let’s say if you want to subscribe a UK number. You can choose from various packages available. Once you have subscribed, all incoming calls on the UK number will be redirected to your preferred number (on which you want to forward all your calls). In this way, you will give freedom to your clients to call on a local number and they will only pay for a local call.
  • Yes, you have to buy a new number for every country, and if you want to divert all the calls from different countries on a single number, this facility is also available.

• Can I use Ajura Global number for messaging or making outgoing calls?

  • Sorry, you can only use Ajura Global number to receive calls from callers calling from an international destination.

• Global number is available for which countries?

  ---

  • You can avail Ajura Global Number for the following countries.

• Can I forward calls of Ajura Global number on Ajura app?

  • Yes, you can forward calls of Ajura Global number on Ajura app.

• Is it possible to open a Viber or a WhatsApp account of the Ajura Global Number which I have purchased?

  • No, it is not possible to open a Viber or a WhatsApp account of the Ajura Global Number you have purchased.

Support

• If I face any problem while using Ajura, how will I solve it?

  In case you face any problem while using Ajura, you may check FAQ’s or contact Ajura customer care through:

  • In app support chat
  • WhatsApp on the number +6582802846
  • Call
  • 1. Singapore: +65 3163 3154
    2. Hong Kong: +852 5808 0673
    3. UK: +44 330 808 0424
    4. USA: +1 337 385 3898
    5. Canada: +1 226 828 9397
    6. Australia: +61871233874
  • Website: Support chat window at the bottom right corner of your screen
  • Mail at help@ajura.com

• I am getting an error ('Oops! you are unable to receive the verification code') while trying to register for Ajura? Why am I getting this error and what should I do?

  • If you have attempted to install Ajura 5 times in a single day, then this message will appear. In such a case, services will be resumed in 48 hours.

• I did not receive OTP by SMS or call. How do I signup on Ajura?

  In case you have not received OTP via SMS or call, kindly contact Ajura customer care:

  • In app support chat
  • WhatsApp on the number +6582802846
  • Call
  • 1. Singapore: +65 3163 3154
    2. Hong Kong: +852 5808 0673
    3. UK: +44 330 808 0424
    4. USA: +1 337 385 3898
    5. Canada: +1 226 828 9397
    6. Australia: +61871233874
  • Website: Support chat window at the bottom right corner of your screen
  • Mail at help@ajura.com

• I am getting an error on Ajura app which says ’Please check your internet connection’. Also, I am unable to make any calls.

  • Step 1.
    Generally, this error appears when your internet connection is not working properly. This must also be the reason why you are not able to make any calls. Please check your internet connection and then try again after some time.
  • Step 2.
    If the problem continues, then kill the app running in the background and reopen it.
  • Step 3.
    Uninstall the app and reinstall it.

  If the problem still persists, contact Ajura customer care:

  • In app support chat
  • WhatsApp on the number +6582802846
  • Call
  • 1. Singapore: +65 3163 3154
    2. Hong Kong: +852 5808 0673
    3. UK: +44 330 808 0424
    4. USA: +1 337 385 3898
    5. Canada: +1 226 828 9397
    6. Australia: +61871233874
  • Website: Support chat window at the bottom right corner of your screen
  • Mail at help@ajura.com

• I am trying to make calls using Ajura, the notification I receive tells me that I am offline even though I’m connected to Internet. Why is this happening?

  • Step 1.
    Kill the app running in the background and reopen it.
  • Step 2.
    In case the problem continues, then uninstall the app and reinstall it.

  If the problem still continues, contact Ajura customer care:

  • In app support chat
  • WhatsApp on the number +6582802846
  • Call
  • 1. Singapore: +65 3163 3154
    2. Hong Kong: +852 5808 0673
    3. UK: +44 330 808 0424
    4. USA: +1 337 385 3898
    5. Canada: +1 226 828 9397
    6. Australia: +61871233874
  • Website: Support chat window at the bottom right corner of your screen
  • Mail at help@ajura.com

• How can I logout from Ajura app?

  • Sorry, there is no logout option available in the app. If you want to register with a new number please uninstall the app first and then reinstall it with a new number.

Fair Usage Policy

• What is the Fair Usage Policy?

  • All our ‘Calling Packages’ are subject to the Fair usage policy as described below. The packages have been designed for individual use and where users use the same to call their friends and family. Usage restrictions like number of unique phone numbers that can be called may be mentioned along with the package details. Even if they are not mentioned, the maximum unique numbers that a package user can call in the billing period will be limited to 20 phone numbers. This is done to ensure that usage is limited to personal reasons and not used for any commercial/tele-calling/services calling operations, where calling facility is given to multiple people by one package user. Outcall packages are only meant for individual usage and are not for use in commercial or semi – commercial purposes. All users who purchase the outcall packages are found by a fair usage policy guidelines, which can be revised from time to time.

Verification

• The Ajura app in my device has suddenly stopped working. The registration/sign up process had gone well and the app was working fine till some time back. What is the problem?

  • Please check whether you have verified your email id. If the email id (which you gave at the time of registration/signing up) is invalid, not working or you typed wrong, in such a case we are unable to verify the email. Hence, the services are discontinued. Kindly update your valid email id in the profile section of Ajura app. Once the email verification process is complete, Ajura services in your device will be resumed. In case you face any further issue, please email at help@ajura.com or reach us via live chat.

• I have made payment of $20 but this amount is not reflecting in my Ajura wallet. Please clarify.

  • When you make a payment, Ajura verifies your credentials as the payer, with the sole aim to avoid any fraud/misuse payments. In case the documents are not provided, the process for transfer of credit is halted till the time the documents are furnished. Kindly check if you had provided the documents. If you have submitted the necessary documents but still facing the problem, you may call/WhatsApp on the number +6593487098 or email at help@ajura.com.

• What are the documents required for the payment verification purpose?

  • The documents required for the verification purpose includes identity documents like Driving License issued by home country/Passport/Social Security Card/National Identity Document or any such relevant document applicable in the country in which the document was issued. The (self-attested) signed copy needs to be sent via email/Whatsapp, for the purpose of verification of the authenticity of the payer.

• Do I need to provide any other documents to validate my identity as a genuine user?

  • In order to ensure your authenticity as a bona fide payer and to avoid any misuse of card, user has to send a signed copy of their credit/debit card to be sent by emailed at help@ajura.com or Whatsapp on +6593487098. Please be assured that AJURA does not store any card details and customers are requested to blank out CVV details and security code.

Family Sharing

• What is Family Sharing in Ajura?

  Family Sharing feature in Ajura allows you to share your Ajura credit and Outcall Packages with your family members who are also Ajura users. For example, you have $50 as credit in your Ajura wallet, then you, as a Parent, can use the family sharing feature to authorize another Ajura user, who maybe a family member, a friend or a known, to use your credit for calling and other activities.

• Can I control the amount of credits/outcall package minutes to be shared with someone via Family Sharing in Ajura?

  No, you cannot control the amount of credits/outcall package minutes shared via Family Sharing in Ajura. The person whom you have shared you credit/outcall package minutes with can use all or less credits/minutes as per their requirement. Ajura does not take any responsibility for the amount of credit/minutes spent via Family Sharing.

• How does Family Sharing works in Ajura?

  Family Sharing in Ajura works in a parent-child hierarchy. A Parent can add a Child to authorize him to use his Ajura credits/outcall package minutes. Members of the Family Sharing Hierarchy can add new members who are also Ajura users. For example, User A adds a family member, User B, who further adds a family member, User C, and so on. The credit/minutes of the Parent will be deducted whenever a Child makes an activity on Ajura App.

Billing

• How am I charged for calls made via Ajura?

  If a call duration exceeds by 60 seconds, then it will be charged for 2 minutes. For example, if you make a call that lasts for 1 minute 1 second, then the call is rounded to 2 minutes.

GSM Device

• What to do if I receive a faulty Ajura GSM Device?

  You can simply courier the GSM Device to our Hong Kong office at the below mentioned address:

  Boss Commercial Centre, Unit No 9-05,
  28 Ferry Street, Kowloon, Hong Kong

  Our experts will look into the issue and will get back to you with a replaced device i.e. new GSM Device.

• What is Ajura GSM Device?

  Ajura GSM Device helps you to access roaming feature on Ajura app. By using the IP and GSM wireless network (SIM), the device facilitates call forwarding to your Ajura App or visiting country SIM. Before you leave your home country for your trip abroad, install and set up the device as per the instructions given in the user manual, activate roaming in the Ajura App and you are ready to go. Residents having the mobile number of the following countries will have to use the GSM device to activate roaming and receive calls while travelling abroad.

• How can I buy Ajura GSM Device?

  You can directly buy it from Ajura website, iOS app and Android app.

• Under what circumstances Ajura GSM Device could get faulty?

  During power fluctuation and electronic equipment failure, the GSM Device could get faulty.

Miscellaneous

• How do I buy credits? What are the payment options available?

  • In the website, you can buy credits from the Buy Credits section which can be found at the top of the website and make payment via Paypal account/Credit Card. In the app, you can buy credits by going in the menu, tap on the Buy Credits option, select the package you want to choose and make payment. The various payment options include Paypal, Credit Card and In-App Purchase (iPhone).

• How can I change the mobile number which is registered with Ajura?

  • In the Ajura app, your mobile number gets registered as the Ajura subscriber’s number and all your Ajura account activities are connected to this subscriber’s number. If you change your number, you will not be able to retain your account settings that are mapped to the existing Subscriber’s number including the in-app purchases you have made.
  • To change the phone number, you can always uninstall and reinstall the app to register with the new number. However, this will be counted as a new Ajura account.

• I have a recharge voucher of $10. Can I use that instead of paying from the existing balance in my Ajura account?

  Yes, you can redeem your recharge voucher and make the payment.

• Why there is no option to change the set mobile number in your app?

  • The question implies that you want to change your mobile number which you have used to register with Ajura. However, this option is not available. Mobile number is the unique identity while registering on Ajura. You will get a verification code on the same registered mobile number. You can at best use another mobile number and make a fresh registration.
  • If you are using Android phone then you can just clear data and register with other number. For iOS you need to re-install the app.

• Why am I not able to top up my mobile number using Ajura?

  • Due to a technical upgradation, we have temporarily halted the Mobile Top Up service. We will keep you informed when the servicewill be resumed.

• How does Ajura work for Indian numbers? Is it compatible?

  • Ajura can be used by residents having India number. You can enjoy all the services of Ajura including the roaming/outgoing facility, Ajura Global Number, and avail roaming and outcall packages.
  • Note: If you are a resident of India, have an Indian mobile number or activating roaming from India, then you need to buy GSM device to activate roaming.